FREQUENTLY ASKED QUESTIONS for public

QUESTIONS - COVID-19

POTŘEBUJETE SI STÁHNOUT CERTIFIKÁT ÚZIS?

  1. Přečtěte si prosím informační leták - viz obrázek:
    (kliknutím na obrázek jej lze zvětšit)

  2. Dle pokynů na letáku pak prosím pokračujte na:
    ocko.uzis.cz 


Odpovědi na jiné dotazy naleznete níže.

Kdy si mohu stáhnout Certifikát
Question:

What types of tests do you perform for COVID-19?

Answer:
  • RT-PCR test
  • antigen test
  • IgG and IgA antibody test

Question:

What is the purpose of each test?

Answer:
  • RT-PCR test
    • Recommended test for confirmation of COVID-19 disease and SARS CoV-2 virus infection, gold standard and validation test for other tests
  • Antigen test
    • Basic test for screening patients with COVID-19, a positive test in the absence of symptoms must be confirmed by performing a PCR test. A negative test for COVID-19 disease, when symptoms are present, should be discussed with a physician
  • IgG antibody test
    • Find out if you have been infected with COVID-19 and if you have developed antibodies. If antibodies are formed, vaccination is not recommended for the time being. Antibodies provide protection against infection for some time. Unfortunately, it is not possible to determine exactly what the minimum level of antibodies must be to provide protection or how fast the level of antibodies will decrease over time. It will be similar with antibodies that are formed after vaccination
  • IgA antibody test
    • IgA antibodies are formed in the acute phase of infection, as a reaction of mucosal immunity, decrease rapidly and do not persist for a long time. They are only of complementary importance for the diagnosis of the disease. They cannot be used to diagnose an acute infection, for which the PCR test is used

Question:

I can't call you, how do you handle client support?

Answer:
  • We are currently overwhelmed by phone calls in connection with tests for COVID-19. Unfortunately, we do not have enough telephone lines and professional staff to be able to provide sufficient telephone support.
  • We provide client support via e-mail communication. In most cases, we need to know your name, date of birth, or place of collection and e-mail address. It is easier to have this information written correctly in from you than to write it down over the phone with possible writing errors.
    Email support works Monday through Friday from 7 a.m. to 10 p.m., and Saturday and Sunday from 8 a.m. to 10 p.m.
  • The contact e-mail address is covid@spadia.cz. Enter your full name and date of birth. This will make it easier for us to find the result and complete the certificate. Thank you.
Question:

Provádíte bezplatné preventivní PCR testy?

Answer:
  • Ano, provádíme od 1.6.2021.

Question:

Kdo má na tento test nárok?

Answer:
  • Všechny osoby, které jsou účastny veřejného zdravotního pojištění v České republice, a prokáží se průkazem pojištěnce nebo náhradním dokladem, mají nárok na bezplatné provedení PCR testu a to však nejvýše dvakrát v kalendářním měsíci.

Question:

Jak rychle doručíte výsledek PCR testu?

Answer:
  • Do 48 hodin od převzetí vzorku laboratoří.

Question:

Dostanu lékařské potvrzení v angličtině nutné pro cestování do zahraničí?

Answer:
  • Certifikáty je možno si zdarma stáhnout na adrese ocko.uzis.cz , kterou spravuje ÚZIS. Je možno si za 200 Kč připlatit certifikát v angličtině vystavený laboratoří. Certifikát z laboratoře bude zaslán e-mailem o několik hodin dříve než jej bude možno stáhnout z portálu.

Question:

Musím se na preventivní test objednat?

Answer:
  • Ano, je to potřeba, aby byly odběry plynulé bez nutnosti dlouhého čekání.

Question:

Provádíte preventivní PCR testy z výtěru z nosohltanu i ze slin?

Answer:
  • Provádíme je z výtěru z nosohltanu, úhrada zdravotních pojišťoven za tento test nedává mnoho prostoru pro použití dražších zkumavek na odběr slin. Nicméně po domluvě lze v případě dětí odběr slin provést.
Question:

Do I have to make a reservation to take the test?

Answer:
  • RT-PCR test and antigen test
    • You must make a reservation through the reservation system on our website.
    • An exception is the sampling point in Prague Žluté lázně, where you can come without making a reservation, though you may need to wait for a while.
  • IgG and IgA antibodies

Question:

Why don't you collect samples at all your collection points?

 

Answer:
  • Some collection sites are not suitable for sample collection from patients with suspected COVID-19. The waiting area is not structurally separated from other areas of medical facilities.
  • Sampling points designed only for nasopharyngeal swabs for PCR and antigen tests (Prague Žluté lázně, Rohatec) do not have the facilities to collect blood samples required for the antibody tests.

Question:

I did not receive a confirmation email after making a reservation.

Answer:
  • Write to covid@spadia.cz and we can confirm the reservation. The validity of the reservation without confirmation is 120 minutes, after which it can be reserved by another person interested in the date. If you enter an incorrect email address, you will not receive a confirmation email.

Question:

Is it possible to change the reservation date?

Answer:
  • Yes, if there is availability on the required date. Check the reservation system for an available date that would suit you better and write to covid@spadia.cz.

Question:

How can I cancel my reservation?

Answer:
  • After successful confirmation of the reservation, you will receive a second e-mail with a link that allows you to cancel the reserved date. Please click on this link and follow the instructions.

Question:

Will you provide a refund for a cancelled test which was paid in advance?

Answer:
  • Yes, if the cancellation is at least 24 hours before the reserved date. We need to know the last four digits of the payment card from which the payment was made. If you are not sure that you will arrive on time, choose the option to pay on the spot.

Question:

Is it possible to edit the data that was entered during registration?

Answer:
  • You can adjust smaller typos by hand on printed requests. If the changes consist of more changes, please state the changes by e-mail and send them to covid@spadia.cz. We will correct the incorrect data and send a new request.

Question:

Do I have to bring a printed version of the sample collection request? Can't I just show it on my mobile phone?

Answer:
  • We need a paper request to be able to barcode both the sample tube and the request. It prevents samples being mixed up. If you do not have the opportunity to print the application in advance, you can fill out the form again at the collection point.
Question:

What biological material is taken for testing?

Answer:
  • RT-PCR test
    • nasopharyngeal swab
    • saliva sample
  • Antigen test
    • nasopharyngeal swab
  • IgG and IgA antibody test
    • blood sample collection from a vein

Question:

Do you take samples from a throat (swab) or from saliva?

Answer:
  • We do not take throat swabs.
  • We perform saliva sampling for PCR examination. At some workplaces it is possible to order this method of collection in our reservation system, other workplaces can take saliva collection as well. It is necessary to order a swab from the nasopharynx and agree on the method of collection directly at sampling point. Primarily, saliva samples are intended for children from 3 to 15 years of age and for adults who have health problems during nasopharyngeal swabs.

Question:

How do you prevent samples from being mixed up?

Answer:
  • During sample collection, we mark the request form and the sample with the same barcode, to prevent any confusion.
Question:

How are the results delivered?

Answer:
  • We always send the result via SMS message. If an email address is provided, then we also send the results via email, as well as the certificate (when applicable and requested). Regarding the protection of personal data, we send a link to an encrypted file by e-mail; after clicking, you will be prompted to enter the password that you received in the SMS. The results are displayed in a pdf file, please save it before it expires.

Question:

How long will it take to deliver the results?

Answer:
  • RT-PCR test
    •  No later than 48 hours after sample collection. We also deliver the results during the weekend.
  • Antigen test
    • We do not provide results at the collection point, though we usually deliver the result on the day of sample collection via SMS/ email. Positive tests are verified by RT-PCR in the absence of symptoms of the disease, no later than the following day.
    • An exception is the hospital in Roudnice n. Labem, where POC tests are performed and you get the result on the spot.

  • IgG and IgA antibody test
    • Within three working days.

Question:

Do you offer the option of expedited delivery of results?

Answer:
  • We offer this option only at the Žluté lázně collection point in Prague from Monday to Friday. Reservations for this type of test are between 8:00 and 9:15, the results will be sent between 12-13 o‘clock on the day of collection.
  • We process other samples in the order in which they were delivered to the laboratory. We deliver the results in the shortest possible time.

Question:

I didn't receive an email with the results. I didn't receive an SMS with a password.

Answer:
  • Wait 15-20 minutes. Email and SMS are delivered through different systems, and so they may not arrive at the same time. If it does not arrive after this time, write to covid@spadia.czEnter your full name, including diacritics and date of birth. This will make it easier for us to find the result.

Question:

I didn't get any test results.

Answer:
  • Write to covid@spadia.czEnter your full name, including diacritics and date of birth. This will make it easier for us to find the result. If the sample was not taken at our sampling point but in one of the cooperating hospitals, also state the name of this hospital.
Question:

How do I interpret the results?

Answer:
  • RT-PCR test
    • Qualitative results - positive, negative.
  • Antigen test
    • Qualitative results - positive, negative.
    • If you stated during the collection that you do not have any symptoms of the disease and the test is positive, we will automatically perform a confirmatory PCR test from the already taken sample.
  • IgG and IgA antibody test
    • The results are expressed in the positivity index.
      • Results up to 0.9 are rated as negative. You have not developed antibodies, which means it is unlikely that you were exposed to the virus.
      • Results in the range 0.9 - 1.1 are evaluated as borderline, it may be a non-specific reaction, beginning or declining antibody production.
      • Results higher than 1.1 are considered positive. You have developed antibodies, which means that it is likely that you were exposed to the virus.
      • Further information on antibodies and explanations are provided in the result sheet.

Question:

Are you able to detect a specific virus mutation in my sample?

Answer:

While our PCR tests can detect all types of Covid-19 virus mutations, we are unable to identify the specific mutation/ strain of the virus. Sequencing of the entire RNA of the virus is necessary for this identification. In the Czech Republic, this test is only performed by the SZÚ for epidemiological reasons.

Question:

For which tests do you issue medical certificates?

Answer:
  • For PCR tests from nasopharyngeal swabs and saliva samples.
  • For antigen tests.

Question:

What is the price of the certificate?

Answer:
  • Certificate is included in PCR test price. No additional cost
  • The cost of a certificate for an antigen test is 200 Kč

Question:

What does the certificate look like and what information does it contain?

Answer:
  • A preview of the certificates and result sheet is provided here

Question:

Can I request a certificate in another language?

Answer:
  • Due to the large number of tests performed, we are not able to manually prepare certificates in other languages. Contact your general practitioner, who can confirm your certificate based on our results report.

Question:

Jsou vaše antigenní testy na seznamu rychlých antigenních testů schválených EU? Uznají mi váš certifikát např. v Chorvatsku?

Answer:
  • Používáme antigenní testy z tohoto seznamu.

Question:

I didn't receive the certificate, what should I do?

Answer:
  • Please check the third page of the pdf file sent in the email link for the certificate.
  • If you are referred for a PCR test by a doctor and the test is reported to the health insurance company, we do not issue a certificate. Ask the doctor who referred the test to issue a certificate based on our results report.
  • Otherwise write to covid@spadia.czEnter your full name, including diacritics and date of birth. This will make it easier for us to find the result and complete the certificate.

Question:

Vaše certifikáty neobsahují QR kód, který potřebuji pro cestování. Kde ho mohu získat?

Answer:
  • Certifikáty s QR kódem jsou ke stažení zdarma na adrese ocko.uzis.cz . Tyto stránky spravuje ÚZIS, ohledně dotazů na fungování tohoto systému se obracejte na tuto instituci.

Question:

Mám pozitivní výsledek PCR testu. Chci si stáhnout potvrzení o prodělané nemoci ze serveru ocko.uzis.cz, ale potvrzení tam není.

Answer:
  • Potvrzení o prodělání nemoci je dostupné až 14 dní po datu pozitivním testu.
Question:

Who pays for the tests?

Answer:
  • RT-PCR test
    • If your doctor has issued you a referral (usually an electronic referral in the ÚZIS system) and you have valid health insurance in the Czech Republic, then the payment of the test will be made by your Czech health insurance company.
    • If you have a positive antigen test as part of the free population testing and you do not have any symptoms of the disease, the subsequent PCR test will be covered by the Czech health insurance company.
    • In other cases, we will perform the test only for direct payment.
  • Antigen test
    • If you have valid health insurance in the Czech Republic, your health insurance company will pay for the test as part of a free population testing.
    • In other cases, we will perform the test only for direct payment.
  • IgG and IgA antibody test.
    • Direct payment only.

Question:

How can I pay for the test?

Answer:
  • Either by
    • Credit card when making the reservation (if you know that you will come to the test and you will not change the date)
    • Credit card, Edenred card or in cash, at the collection point

Question:

Will you provide a refund for a cancelled test which was paid in advance?

Answer:
  • Yes, if the cancellation is at least 24 hours before the collection date. We need to know the last four digits of the payment card from which the payment was made. If you are not sure that you will arrive on time, choose payment on the spot. Due to the large increase in administration, the refund period is 60 days from the cancellation of the test.
Question:

Je odběrový systém na sliny Salivette ® certifikovaný?

Answer:
  • Ano, je certifikovaný jako CE IVD v Německu pro aplikaci odběr slin u bez věkového omezení - více informací.

Question:

Kde se odběrový systém na sliny Salivette ® vyrábí?

Answer:

Question:

Je odběrový systém na sliny Salivette ® určen pro PCR testy?

Answer:
  • Ano, odběrový systém na sliny Salivette ® je v laboratořích SPADIA validovaný pro detekci Sars-CoV-2 pomocí metody RT-qPCR. Tampon je prostý všech RNáz a DNáz.

Question:

Z čeho je odběrový systém na sliny Salivette ® vyroben?

Answer:
  • Odběrová zkumavka je vyrobena z polypropylenu, víčko je vyrobeno z polyethylenu s nízkou hustotou v kvalitě pro zdravotnictví. Odběrový tampon obsahuje pouze čistou buničinu (bavlnu).

Question:

Je odběrový tampon něčím ošetřen/napuštěn?

Answer:
  • Není ničím napuštěný/ošetřený, dosahuje nejvyšší kvality čistoty (je zcela prostý bakterií, virů a organických částic), tzn. PCR kvalitu (tampon je prostý všech RNáz a DNáz.).

Question:

Hrozí nějaké riziko v případě spolknutí tamponu?

Answer:
  • Ne, nehrozí, tampon je vyroben z velmi čisté bavlny a s jakou lehkostí je spolknut, se stejnou lehkostí je následně vyloučen. Nemá žádný vliv na trávicí ústrojí jak z pohledu mechanického, tak i fyziologického.

Question:

Pocit v ústech se dá nazvat jako pachuť.. je to v pořádku?

Answer:
  • Ano, je. Takto chutná naprosto čistá bavlna (tzn. čistá celulóza, bez žádných příměsí a  činidel). 

QUESTIONS - other samplings

Question:

I did not find a price list for self-payers on your website. How do I know how much I will pay for selected tests? I am especially interested in biochemistry. Thank you for your help.

Answer:

Hello, unfortunately at the moment we do not have a complete price list for self-payers. We perform hundreds of types of examinations, it is difficult to keep the price list up to date. We can provide prices for the specific tests upon request.

Question:

Do you also perform a glycemic curve test during pregnancy at the polyclinic in Hrabůvka and if so, if you need to make a reservation? Thank you.

Answer:

Hello, we do perform oGTT tests during pregnancy at the Polyclinic in OV Hrabůvka, it is necessary to make a reservation by calling the phone number 559 539 154.

NEWS and events

NAKOUKNĚTE S NÁMI za zavřené dveře

  • a podívejte se jak vypadá práce v diagnostických laboratořích
  • co se děje se vzorky
  • záleží nám na každém výsledku 
Více informací